Shipping & returns
White Glove Delivery Service
At Mattress Man, we are proud to provide our customers with this premium service - tailored to YOUR schedule.
Same day and next day delivery available In-store or Call only
Free in home set up of your mattress set
- Disposal of old mattress
Courtesy call the evening before your delivery date with a 1 hour window regarding ETA*
*See store for details. Not applicable on all products.*
Drop Shipping is available on select items and will appear automatically upon checkout, if available.
Same Day Pickup available on in-stock items, call store for details.
We do not ship internationally, to PO Boxes, or to Puerto Rico. If you do not see a delivery estimate upon entering your address, call for further information.
*Not available in all areas.*
We guarantee a one-time comfort exchange with a $69 re-delivery fee on mattresses for 120 days with a valid copy of your receipt. Delivery surcharges apply to areas outside of the greater Asheville, Arden, and Hendersonville areas. The 120-Day Comfort Guarantee does not apply to a California King or Special Cut (Full XL, 3/4, Short Queen, etc.) mattresses as it is considered a custom order. If you are not happy with your new mattress within 120 days of your original purchase date we will allow a one-time comfort exchange after 14 days of sleeping on your new mattress. All customers must pay the difference when upgrading to a more expensive mattress based on the original purchase amount and the retail price of the new mattress. If you select a less expensive mattress for your comfort exchange you will receive no refund for the difference but credits can be applied to your re-delivery fees. All sales are final after the merchandise has been delivered, held in our warehouse for will call, or if the purchase is financed through a 3rd party financing company. We do not exchange box springs, bed-frames, adjustable bases, or accessories. Mattress Man charges a $69 delivery fee for warranty mattress claims that covers re-delivery in the Asheville, Arden, or Hendersonville areas. Delivery surcharges apply to more distant areas. Please note all sales are final on floor model and clearance items.
Questions or concerns? Give us a call at (828)299-4232.